What is Ledger® Live?

Ledger® Live is the official app used with Ledger® hardware wallets to manage crypto assets. Available as Ledger® Live Desktop (Windows, macOS, Linux) and the Ledger® Live App for iPhone and Android, it displays balances, lets you install coin apps on your device, and signs transactions while private keys remain isolated on the hardware.

Ledger® Live Download — Quick install steps

  1. Open the official Ledger® website; locate the Ledger® Live download page (desktop installers and mobile store links are provided).
  2. Select your platform and download the installer or visit the Apple App Store / Google Play Store to get the mobile app.
  3. Install, launch Ledger® Live and follow the setup wizard: create a new wallet (with an attached Ledger® device) or restore using your 24-word recovery phrase.
Tip: Always verify digital signatures and checksums when available and avoid using third-party sites. Never enter your recovery phrase into apps or websites.

Troubleshooting Ledger® Live — common problems & fixes

  • Ledger® Live login issues: Ledger® Live doesn’t use cloud accounts for your private keys — “login” failures are usually caused by a disconnected or locked device, outdated firmware, or outdated Ledger® Live version. Update both device firmware and the app.
  • Error connecting Ledger® account: Swap the USB cable/port, ensure the device displays the correct app (e.g., Bitcoin app), and allow the connection prompt on the device.
  • Ledger® Live App not working / Can't verify wallet: Reinstall the app from the official store, reboot the phone/PC, and try connecting without VPNs or proxies that might block connectivity.
  • Unable to Ledger® Trezor / cross-compatibility: Ledger® Live is designed for Ledger® devices. Trezor uses its own Suite; to move funds between ecosystems use standard blockchain transfers or third-party wallets that support both devices, following safety best practices.

Account recovery & 2FA notes

Recovery uses your 24-word seed phrase. If you lose the device, restore only on trusted hardware or verified recovery tools. Ledger® hardware uses a PIN + seed phrase; it doesn't provide an independent 2FA layer for the seed. If you used third-party 2FA for exchange accounts linked to your Ledger®, follow that service’s recovery process.

Frequently Asked Questions

1. Where is the safest place to download Ledger® Live?

From the official Ledger® website or official app stores. Confirm the domain and app publisher before downloading.

2. My Ledger® Live shows “Unable to connect”; what now?

Try another cable/port, unlock your device, update firmware and Ledger® Live, and disable browser extensions that may interfere.

3. Can I restore a Ledger® wallet without the device?

Yes — by restoring the 24-word recovery phrase onto another Ledger® device or supported hardware. Never enter the phrase into unsanctioned apps.

4. Is there a Ledger® 2FA reset option?

Ledger® itself relies on PIN and seed. For third-party 2FA, use that service’s recovery. Never use your recovery phrase as a “reset” with anyone.

5. Can Ledger® Live manage Trezor devices?

No—use Trezor Suite for Trezor. Use standard transfers or interoperable third-party wallets to move assets between devices.

6. When should I contact Ledger® Help Center?

If you suspect compromise, phishing, or hardware failure. Use official support channels and never share your seed phrase.